--- title: Accounts & Billing Information description: Manage your Datarock software account and manage billing details. --- [Skip to content](https://help.datarock.com.au/knowledge-base/accounts-billing-info#main-content) English Show submenu for translations [Contact Support](https://help.datarock.com.au/knowledge-base/kb-tickets/new?hsLang=en) [Customer Portal](https://help.datarock.com.au/tickets-portal?hsLang=en) ![Datarock+imdex](https://help.datarock.com.au/hs-fs/hubfs/Datarock+imdex.png?width=304&height=67&name=Datarock+imdex.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://help.datarock.com.au/knowledge-base/kb-tickets/new) - [Customer Portal](https://help.datarock.com.au/tickets-portal) - [Go to datarock.com.au](https://www.datarock.com.au/) [Go to datarock.com.au](https://www.datarock.com.au/) How can we help you? - There are no suggestions because the search field is empty. 1. [Datarock Knowledge Base](https://help.datarock.com.au/knowledge-base?hsLang=en) 2. [Accounts & Billing](https://help.datarock.com.au/knowledge-base/accounts-billing?hsLang=en) August 4, 2025 # Accounts & Billing Information ### **Software Subscriptions** #### **How do I get a Datarock account?** If you don’t have an account yet, contact us via the[Contact Us form](https://datarock.com.au/contact/). A member of our team will guide you through a technical evaluation to introduce our product suite and explore how Datarock can support your operations. #### **What does a subscription cost?** Pricing is based on several factors, including the number of sites, the products selected, and total metres processed. Automating logging tasks with Datarock can significantly reduce logging costs. Please[get in touch](https://datarock.com.au/contact/) to discuss your needs and receive a tailored quote. #### **When will I be invoiced?** Subscriptions are invoiced upfront on an annual basis, alongside any onboarding fees. Full details of the billing schedule will be outlined in the Order Form, including due dates for payment. #### **What are the subscription terms?** The standard subscription term is 12 months. You may opt for longer terms if preferred. Invoicing will occur annually at the beginning of each subscription year. Prior to the end of your current term, a Datarock representative will contact you to review renewal options. #### **What happens if I choose not to renew?** If your subscription is not renewed by the expiry date, access to the Platform and associated Projects will automatically be disabled on the last day of your subscription. We recommend you download all data before this date. #### **Who do I contact regarding my subscription or invoice?** Please raise a ticket via the [Datarock support portal](https://help.datarock.com.au/knowledge-base/kb-tickets/new?hsLang=en). If you do not have access, you can email us directly at finance@datarock.com.au. --- ### **Managed Services** #### **What do Managed Services cost, and how are they invoiced?** Managed Services are tailored to each client. Costs will be scoped based on your specific requirements and provided in a formal Quote and Statement of Work. Invoicing terms will be defined in that documentation. #### **Who do I speak to about requesting a quote?** Use the[Contact Us form](https://datarock.com.au/contact/) to submit your request. A Datarock representative will be in touch to understand your needs and begin the scoping process. --- ### **Consulting Services** #### **How is consulting work priced and invoiced?** Consulting engagements may be priced using daily rates or fixed-price structures, depending on the nature of the project. We'll work with you to determine the most suitable commercial approach, including invoicing schedules, during the initial scoping process. #### **Who can I contact about my consulting engagement?** Please reach out via our[Contact Us form](https://datarock.com.au/contact/) and we’ll arrange for the appropriate team member to connect with you. --- ### **General** #### **What information should I provide to ensure correct invoicing?** To help us issue your invoice accurately and on time, please provide: - Legal Entity Name - Company Address - Invoice recipient email address - Purchase Order Number and documentation (if applicable) - Details of any vendor registration or finance portals we must be onboarded to #### **What payment methods do you accept?** Datarock accepts payment via bank transfer / EFT only. We do not support credit card payments at this time. - [Accounts & Billing](https://help.datarock.com.au/knowledge-base/accounts-billing?hsLang=en) - [Support](https://help.datarock.com.au/knowledge-base/support?hsLang=en) - [Updates & Release Notes](https://help.datarock.com.au/knowledge-base/updates-release-notes?hsLang=en#main-content) - [Release Notes](https://help.datarock.com.au/knowledge-base/updates-release-notes?hsLang=en#release-notes) - [What's New](https://help.datarock.com.au/knowledge-base/updates-release-notes?hsLang=en#whats-new) - [Datarock Core](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#main-content) - [Getting Started with Datarock Core](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#getting-started-with-datarock-core) - [User Guides](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#user-guides) - [FAQs](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#faqs) - [Reference Materials](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#reference-materials) - [Product Descriptions](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#product-descriptions) - [Integrations & Technical Support](https://help.datarock.com.au/knowledge-base/datarock-core?hsLang=en#integrations-technical-support) - [Datarock Image](https://help.datarock.com.au/knowledge-base/datarock-image?hsLang=en#main-content) - [User Guides](https://help.datarock.com.au/knowledge-base/datarock-image?hsLang=en#user-guides) [![Transparent](https://help.datarock.com.au/hs-fs/hubfs/Transparent.png?width=300&height=49&name=Transparent.png "Transparent")](http://datarock.com.au) datarock.com.au Help Center Copyright © 2025, Datarock