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How to Contact Datarock Support?

At Datarock, we’re committed to providing exceptional support to ensure you get the most out of our platform and services. If you ever need assistance, there are several ways to reach our support team.


📋 Contact Support Form

The best way to reach us is through our Contact Support Form. Simply fill out the form with your details and a description of the issue you're experiencing. Our support team will get back to you promptly. Click here to access our Contact Support Form

 

🏘️ Add a New Site Form

If you need to add a new Site to your existing multi-site Subscription, you can fill out this form.


📨 Email

You can also contact our support team via email. Send your inquiries or issues to the following email address: support@datarock.com.au



📚 Knowledge Base

For immediate assistance, you might find the answer you're looking for in our Knowledge Base. It contains articles, FAQs, and guides to help you resolve common issues. Visit our Knowledge Base here.



👤 Dedicated Customer Success Manager

If you have a Standard or Premium subscription, you will have access to a dedicated Customer Success Manager. They are your primary point of contact for any support needs, ongoing training, and to ensure you are getting the most out of Datarock’s services. Please reach out to your assigned CSM for personalized support and assistance.


ℹ️ General Interest

If you're interested in learning more about Datarock, our services, and the latest updates, you can explore the following resources:

We are committed to providing you with the support you need. Please don't hesitate to reach out through any of the channels listed above. Our team is here to help!